Resolve Wannon – Mediation Services

Work done for

Resolve Wannon

Project Description

Scale Mediation partnered with Resolve Wannon, a mediation service with a 35-year legacy, tasked with revamping their online presence to highlight their expertise and values.

Introduction

Scale Mediation collaborated with Eric Wannon, a seasoned mediator with extensive legal and business experience, to enhance his digital presence and streamline access to his expert mediation services. Specializing in resolving conflicts through fairness and practical solutions, Eric Wannon’s mediation practice needed a platform that reflected his professionalism, expertise, and unique approach to mediation.

Challenge:

The primary challenge was to create a comprehensive and professional digital platform that effectively communicates Eric Wannon’s vast experience in mediation, his diverse background in litigation and various industries, and the significant success of his mediation practice. The goal was to make it easy for potential clients to learn about, contact, and book mediation services with Eric Wannon.

Scale Mediation Solution:

Professional Website Design: Developed a sleek, user-friendly website that showcases Eric Wannon’s expertise, achievements, and services in mediation.
Success Metrics Integration: Highlighted Eric Wannon’s impressive track record with statistics on successful mediations, the total value of disputes resolved, and positive reviews to build trust and credibility among site visitors.
CV and Rates Download: Implemented a feature allowing potential clients to easily download Eric Wannon’s CV and rates, providing transparent access to detailed qualifications and service information.

Seamless Mediation Scheduling & Management

To streamline Eric’s client booking process and optimize his workflow, we developed and integrated a custom scheduling solution directly into his website.

Key Features & Benefits:

Intuitive Calendar Interface: Clients can easily view Eric’s real-time availability (morning, afternoon, or full day) and select a convenient time slot for their mediation session.
Simplified Booking Process: A user-friendly form on the same page allows clients to schedule appointments quickly, reducing friction and increasing conversions.
Secure Document Upload: Clients can securely upload relevant documents directly through the form, ensuring all necessary information is collected upfront.
JotForm & Zapier Integration: Appointment data is seamlessly captured through JotForm and then transferred to Eric’s mediator management portal via Zapier. This automation eliminates manual data entry and ensures a smooth client experience.
Centralized Mediation Management: This integration connects the website’s booking functionality to Eric’s comprehensive mediator management portal (a separate project we completed). This provides a centralized hub for managing appointments, automated email communications, and other key aspects of his mediation practice.

Overall Impact:

This integrated scheduling and management solution has transformed Eric’s business by:

Saving Time: Automating the booking process and eliminating manual data entry frees up valuable time for Eric to focus on his clients.
Improving Client Experience: The streamlined booking process and clear communication enhance the overall client experience.
Increasing Efficiency: Centralizing all mediation-related activities within a single portal streamlines operations and improves overall efficiency.

Result:

The partnership between Scale Mediation and Eric Wannon led to the creation of a robust online platform that effectively communicates the value and success of his mediation services. With an emphasis on Eric Wannon’s extensive experience and the breadth of his practice areas, the website has elevated his online presence, attracting a wider audience seeking expert mediation services.

P.S., all of Eric’s friends have started liking his website now and wants an upgrade to their site too. We’re looking at building around 40-50 websites for different mediators this year!

Testimonial

"Collaborating with Scale Mediation has been an outstanding experience. Their expert team developed a sleek and professional website that truly represents our brand identity. Their expertise in SEO has significantly boosted our visibility, leading to a notable rise in client inquiries and engagements. We couldn't be happier with the outcome."