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Case Study

From Classroom to Full Practice in Under 18 Months

The Challenge

This mediator came to Scale Mediation with strong training and a genuine passion for conflict resolution — but no existing client base. Having recently completed their mediation certification, they were facing the challenge every new mediator knows well:

  • No brand visibility or website that positioned them as a professional, full-time mediator.
  • No streamlined process for intake, scheduling, or payment collection.
  • Limited access to referral sources or systems that made it easy for attorneys and case managers to find and book them.

Despite having the skill set, they were spending most of their time trying to get clients rather than mediating cases. The road from “trained” to “fully booked” felt long and uncertain.

The Scale Mediation Solution

Through Scale Mediation’s systems and support, the mediator built a complete professional infrastructure from day one:

  • A high-converting website and booking system that gave attorneys and clients a frictionless way to schedule sessions.
  • Automated invoicing and payment tools that eliminated administrative back-and-forth.
  • Client onboarding forms and document upload tools that made the process smooth and professional for every party.
  • CRM and analytics dashboards to track clients, referrals, and case trends over time.

By adopting the Seattle Mediation systems, the mediator was able to present a polished, reliable brand and operate like a seasoned professional — even in their first year.

The Results

Within just 18 months, the transformation was complete:

  • The mediator went from zero cases to a full calendar booked three to four months in advance.
  • Administrative work dropped by over 60%, freeing time to focus on clients and marketing.
  • They began receiving consistent referrals from law firms and case managers impressed by their seamless process.
  • The practice transitioned from “part-time” to a profitable full-time business — entirely powered by Scale Mediation’s platform.

What started as classroom learning became a thriving, self-sustaining mediation practice in under two years.

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